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      Búsquedas relacionadas: Evaluaciones de HM Revenue and Customs | Empleos en HM Revenue and Customs | Sueldos en HM Revenue and Customs | Prestaciones en HM Revenue and Customs
      Entrevistas en HM Revenue and CustomsEntrevistas para el cargo de Customer Service Advisor en HM Revenue and CustomsEntrevista en HM Revenue and Customs


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      Entrevista para Customer Service Advisor

      11 mar 2024
      Empleado anónimo
      Edimburgo, Escocia

      Otras evaluaciones sobre las entrevistas para el cargo de Customer Service Advisor en HM Revenue and Customs

      Entrevista para Customer Service Advisor

      16 jun 2026
      Empleado anónimo
      Edimburgo, Escocia
      Oferta aceptada
      Oferta aceptada
      Experiencia positiva
      Entrevista promedio

      Solicitud

      Me postulé en línea. El proceso tomó 3 meses. Acudí a una entrevista en HM Revenue and Customs (Edimburgo, Escocia) en feb 2024

      Entrevista

      The interview process was pretty straightforward and enjoyable. It's all done via pre-recorded questions, so you never interact with a human at any time. It starts off with setting up your webcam and microphone and gives you the opportunity to ensure they are working properly. Next is showing your ID, either a passport, driving license, or whatever other types of ID they request. Afterwards, you are asked an icebreaker question to ease you into the process; in my case, it was "What's something you are currently really interested in?" or something along those lines. This is quite helpful as it eases you in and gets you used to talking to yourself! The main interview consists of four Strength-based questions, which I have roughly listed below. Based on my research, the Civil Service is very fond of the STAR approach. Even though these are Strength-based questions and not competency-based questions, I would add in a small STAR example and reflect on your example too. I would advise you research their Success Profiles stuff so you have a better idea of what to expect. I gave the interview an average rating, as Strength-based questions require a bit more thinking on your feet, and they aren't something you can really prepare for. But hopefully, the questions I listed below will help you :)

      Preguntas de entrevista [5]

      Pregunta 1

      Icebreaker: What's something you are currently really interested in?
      Responder pregunta

      Pregunta 2

      Do you think it's crucial to strictly adhere to processes at all times?
      Responder pregunta

      Pregunta 3

      How would you handle a situation where you're unsure how to assist a customer with their inquiry?
      Responder pregunta

      Pregunta 4

      How would you maintain composure and effectively handle a phone call if a customer displayed rudeness towards you?
      Responder pregunta

      Pregunta 5

      When communicating with customers, how do you tailor messages to different audiences?
      Responder pregunta
      29
      Experiencia positiva
      Entrevista fácil

      Solicitud

      Acudí a una entrevista en HM Revenue and Customs (Edimburgo, Escocia)

      Entrevista

      Online assessment then pre recorded interview with 2 questions and around 30 seconds to answer the questions this was good I thought as no interviewer looking at you so less awkward just make sure you have some good WiFi
      1

      Entrevista para Customer Service Advisor

      14 may 2026
      Empleado anónimo
      Oferta aceptada
      Experiencia positiva
      Entrevista fácil

      Solicitud

      Me postulé en línea. Acudí a una entrevista en HM Revenue and Customs

      Entrevista

      It was fairly straightforward, just recorded questions and you have like 30 seconds to answer them. It was 2 questions and pre recorded so no interviewer looking at you, just have a good internet connection

      Entrevista para Customer Service Advisor

      4 may 2026
      Candidato de entrevista anónimo
      Belfast, Irlanda del Norte
      Sin ofertas
      Experiencia positiva
      Entrevista promedio

      Solicitud

      Acudí a una entrevista en HM Revenue and Customs (Belfast, Irlanda del Norte)

      Entrevista

      Still in process but the process is smooth so far. post application their was online test and a interview following. overall it was quick and fast process. so only pratice pratice and practice can help with interview which is pre recorded one
      1