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      Búsquedas relacionadas: Evaluaciones de HGS | Empleos en HGS | Sueldos en HGS | Prestaciones en HGS
      Entrevistas en HGSEntrevistas para el cargo de Team Leader en HGSEntrevista en HGS


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      Entrevista para Team Leader

      12 dic 2023
      Empleado anónimo
      Bangalore Rural
      Oferta aceptada
      Experiencia positiva
      Entrevista difícil

      Solicitud

      Me postulé en persona. El proceso tomó 2 días. Acudí a una entrevista en HGS (Bangalore Rural) en nov 2019

      Entrevista

      HR round Manager round where sr manager asks questions related to operations skills and throw a scenario where we understand and provide the right details Face to face Examination Skills based questions Quality People management Team building Training Client management Team briefing Interpersonal skills

      Preguntas de entrevista [1]

      Pregunta 1

      Operations management Skills Administration People management
      Responder pregunta
      avatar
      Respuesta de HGS
      2y
      Hi, thank you for sharing your interview experience at HGS. We wish you all the best.

      Otras evaluaciones sobre las entrevistas para el cargo de Team Leader en HGS

      Entrevista para Team Leader

      31 may 2023
      Candidato de entrevista anónimo
      Oferta rechazada
      Experiencia negativa
      Entrevista fácil

      Solicitud

      Me postulé a través de una recomendación de un empleado. El proceso tomó 2 semanas. Acudí a una entrevista en HGS

      Entrevista

      This went straight from being found on a LinkedIn search to what seemed like an initial/final hybrid interview. This is likely different than their SOP based on my lengthy experience, the quick turnaround for their final selection, or a combination thereof somehow. I do recall an excessive number of hits to my LI profile during the process by the hiring contact. This made me question if there were MANY candidates, had organization challenges (lost my paperwork?), or auditing my skill set vs CV. (This behavior is very uncommon and not best practice. The interview was performed on video. If you are not comfortable with initial interviews on video, reconsider your position here. Most contacts with your staff and seniors are via video, since remote. I declined to participate further when I found their compensation policy not to match the general expectations in the ad. I am management level with decades of experience, which should be reflected in the upper offer range. They stated basically, this is not how it works so I withdrew my name. I found their lack of reply to withdrawal offputting; yet, it seemed to match other reviews of entry staff.

      Preguntas de entrevista [5]

      Pregunta 1

      I am glad I have a tech background because support is non-existent for technical issues in video meetings. about how I manage staff, if I have any idea what a basic KPI was and how it affects service level, and how I would manage a Team of Agents. I got the sense they were unprepared for my advanced questions about direction, KPIs as a function of closing, and other sales management and coaching cues. This leads me to believe their organization may not be well equipped to coach KPIs to closing ratio, etc. They were more interested in call length than closing ratios in a sales role? Coaching for results, not coaching only to correct. While the English proficiency exam was easy for any native speaker and the typing test was basic.
      1 respuesta

      Pregunta 2

      The interview questions were probably simplistic since my experience is middle-upper management in service and sales training for call centers.
      1 respuesta

      Pregunta 3

      ...how I manage a team?
      1 respuesta

      Pregunta 4

      ...if I have any idea what a basic KPI was and how it affects service level?
      1 respuesta

      Pregunta 5

      English proficiency exam and typing test.
      1 respuesta
      avatar
      Respuesta de HGS
      3y
      Thank you for taking the time to offer your feedback about your interview experience with HGS. If you have any suggestions about our interview process, please connect with us at Talk2Us@teamhgs.com. Thanks again and good luck for the future.

      Entrevista para Team Leader

      24 feb 2022
      Empleado anónimo
      Hyderabad
      Oferta aceptada
      Experiencia negativa
      Entrevista promedio

      Solicitud

      Me postulé a través de otra fuente. Acudí a una entrevista en HGS (Hyderabad) en ene 2022

      Entrevista

      Virtual interview done for me by HR then a DM and finally process owner. Basically 3 round of interview . Though the time taken is ok, but once you get selected the on boarding process is the pain

      Preguntas de entrevista [1]

      Pregunta 1

      Attrition and Shrinking controlling in Team
      1 respuesta
      avatar
      Respuesta de HGS
      4y
      Thank you for taking the time to share your interview experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com