Me postulé en línea. El proceso tomó 3 semanas. Acudí a una entrevista en H&R Block (New Bedford, MA) en nov 2017
Entrevista
I filled out the application I saw on Indeed and a few weeks later I got an email invite to a hire fair and was given an address and what times they were running the open interviews.
I wore a white & black dress, black leggings, a black Cardigan, and black flats and arrived at 11:50, I was the first one there and they had delicious donuts!
I met with the manager and we had a great interview. She gave me a form to fill out that detailed my availability, if anything interfered with my availability (such as my classes) and which locations I am interested in working in. and asking me some behavioral questions such as how have I handled a tough customer, when did I go above and beyond, and how far did I go to find out a customers needs and what was the outcome. When it was my turn to ask questions, I asked her what was training like. She described to me a basic rundown of my routine and detailed to me the "hardest" part about being a Receptionist.
The interview was great! When I got home I sent my interviewer a thank you email and she said we'd get in touch soon. I got the email offer a little over 2 weeks after my interview.
Preguntas de entrevista [1]
Pregunta 1
When was a time you went above and beyond for a customer?
Acudí a una entrevista en H&R Block (Vancouver, BC)
Entrevista
It was very easy and the interviewer was very friendly and encouraging. Even when I didn’t exactly answer a question well they gave me some feedback on what to do when the situation actually happened.
Pretty basic, two people interview you, ask you to explain your resume and the typical questions of what you would do in xy situation. Pretty easy, not too much pressure.
Interview is usually a single virtual interview with one of two managers. The interview is about 20-30 minutes long. First it starts with simple basic questions, then moves to longer situational questions, and then ended with logistical questions like availability, pay, etc.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time you worked with someone who was frustrated. What steps did you take to navigate the situation?