i. Initial Screening Initial screening is the first step in the selection process where job inquiries are sorted. After a successful recruiting step HR department now have a pool of applications. Some of these respondents are eliminated based on the job description and job specification. ii. Employment tests After CV short listing, the short listed candidates are contacted (usually by telephone) for the employment tests. In case of large number of candidates, emails are sent to the applicants/candidates email address. These are done according to the interview schedule made before contacting the candidates. iii. Voice test: The employment tests starts with the Voice test. Since the employment tests are taken for the position of the Customer Manager who have to; if finally selected; give service over the phone to the valued subscribers, ? iv. Comprehensive Interview: Applicants who pass the Voice Test are called for a Comprehensive Interview which is a device to obtain in-depth information about a candidate. The applicant may be interviewed by HRM interviewers, senior managers with the department, a potential supervisor, potential colleague or some or all of this. In fact in a Company like Grameenphone applicants are interviewed by numerous individuals. The interview panel usually consists of two to three members. v. Assessment Test: Applicants who pass the Voice Test and the Comprehensive Interview are called for an Assessment Test. It is a more elaborate set of performance simulation test. , specifically designed to evaluate a candidates managerial potential. Assessment test is an in house set of comprehensive test taken by PM members. Usually the length of this test is two days from 10:00 am in the morning till evening. The applicants are gone through different types of tests here that start with a written test. A) Written test: MCQ type question is used to evaluate the candidates on the following areas: ? GP related questions ? General Math ? General Knowledge ? Logical & Analytical Ability ? Creative Ability B) Extempore performance: After the written test the applicants are given a variety of current general topics to choose from. After selecting a topic randomly by the applicant they give a speech for 3 minutes on the topic in front of everybody that is the other applicants and the PM members. .They also goes through discussion session with the other applicants and answer questions about it. Their performance is evaluated and documented. C) Group Case Study Solution: After the Extempore performance, the applicants are divided into several groups and each group is given a case study problem and given a certain amount of time to solute that problem. This test is taken to test the applicant’s ability to work in a group and also to assess his or her leadership skills. After the finishing of time the applicants are asked various questions by the PM members about the case and the applicants has to answer that questions. ? D) Computer Literacy Test: In this session the applicants are taken to the computer lab and their computer literacy test is taken. Here the applicants have to prepare a MS WORD file, a MS Power Point presentation and a MS EXCEL file. E) Final Interview: Usually in the second day of the assessment the applicants face a final interview taken by only the PM members. This is more of an informal viva where the interviewers asked many informal questions and tries to find the applicants motivation level and interest about the job. Here applicants are also shown a picture and has to tell the inner meaning of the picture. VI ) Reference and Medical test: The next step in the selection process is to go through an investigation of those applicants who appear to offer potential as employees. This include contacting with the previous employer or referrals to confirm the candidates work record, behavior, attitude and other performances which was appraise or prominent in that person. This also includes contacting other job related and personal references and verifying the educational accomplishments shown on the application form.

Very organized. Started the interview on time. All of the HR persons were very helpful. Environment of the interview board was very welcoming and encouraging. They offered us snacks after the interview.