Interview was about two hours long--15 minute tour of the office, 30 minute listening post with current user services rep, and 30 minute interview sessions with 3 different user services managers. Most questions asked by interviewers overlapped each other but there were some interesting questions that keep you thinking on your toes.

The interview was conducted by 3 people - two men and a woman in a small meeting room. They had been interviewing all day but still gave me a lot of attention and made it fun. It was a low pressure, friendly atmosphere.