HR recruiter: knows the keywords about the roles he's looking to fill, beyond that good luck with anything in depth. Spoke with another admin for an hour or so. He gave a test or quiz of sorts, answered all his question. The discussion was pretty technical and we agreed on many key issues. He passed on his notes to the next person I spoke with the Manager of the group. Spoke with the manager of the group, not a very technical person, probably never been in the trenches. He was clearly more concerned about policies and procedures and how people follow them. I can hear he got a little irritated with my responses due to the fact that I responded to him that I follow industry best practices and standard SLAs. Perhaps they are not using BP/Standard SLAs. The next question, he got really upset about and what really got us into a heated debate was "If you are on 24/7 support, what do you do when your phone/pager goes off at 3am when you are sleeping?" I responded "uh..pick it up?" I guess that wasn't precisely the right answer, we went off on a tangent about how important 24/7 support is and what to do if your sleeping. Honestly I have been doing this for 15 years, I know what 24/7 support is. We ended the conversation there and proceeded to end the phone screen. Never heard from them again, which is great or else I would not be where I am now.