I had applied online and received a phone call within the next week. After speaking with someone over the phone I had scheduled an interview to come in and speak with someone that next week. The first interview I drove 45 minutes from my current job at the time to get to it. When I arrived the person I was interviewing with seemed very surprised to see me. She then told me that her assistant had called me and planned to schedule another day (no one called or left any messages). I gave her the benefit of the doubt and scheduled for another day, she seemed very nice and apologized for any confusion. So I came back another day and had my first interview with the woman who I found out was a manager. She asked me very general and typical questions about my employment history and what I felt I could bring to the table. After about 15 or 20 minutes the interview was finished and she said she would notify me if I made it to the next round. About a week went by and I received another call and I scheduled another interview with a different manager. She asked me many of the same types of questions and she was very warm and easy to relate to and made me feel as though I had a very good chance of working with the company (I later found out my cousin was her advisor in college; unrelated but I had to share that small world moment with someone). After that interview I waited 2-3 weeks and emailed to check in, they were quick to respond and I scheduled another interview. The last woman I spoke to was another manager and this time we both knew that we had a mutual acquaintance. This woman seemed to ask different questions and was more getting at why I wanted to be there and how long I planned to work for them. I was forthcoming in telling her that I really liked the company but I would want to find out more before I could tell her a for sure answer as to what my plans were for the future. She did not like that answer and proceeded to tell me how she felt as though people in my age group (25) can sometimes want to bounce from job to job and not show loyalty to a company and she wanted to make that very clear that her organization was not looking to hire someone like that. My guard went up a little because she seemed to be grouping me into a generalization but nonetheless she remained to have a smile on her face and was polite. She smiled and didn't ask me many more questions (although this was the last person to speak with her interview was the shortest; she definitely had made her mind up about me). After I had left I went to go get lunch about 10 minutes away and checked my e-mail and much to my dismay I received an e-mail saying the company had decided to go without hiring another guest services position at the moment. All in all I wanted to share this experience because it took extra effort for me to set up and go to my interviews. The process began in mid January and ended in late February. First my interview was "rescheduled" but I just felt forgotten about (if this had happened to a customer I don't know how pretty the outcome would be). Next, when I checked in with them after my second interview I once again did not get the feeling like they were trying to bring me on to the team or even consider me; I felt like I again reminded them that I existed and they at that point wanted to speak with me. Three weeks is a long time to wait for a callback or a notification and the fact that I got an interview set up right after my check-in email tells me I was an after-thought until I reminded them I was still interested. Third, the last woman I interviewed with was quick to make a judgement about me and she clearly showed it, I don't think that's very professional. Lastly, after that whole long, drawn out process I felt the quickest response I ever got was the one when they told me they were not looking to hire at that time. This took about 15 minutes after contact with someone and maybe the whole time they weren't looking to fill another position but they could have spared me the month and a half process of trying to be hired. Seems like a wonderful company and very nice people but there were aspects of the interview process which I felt were very unprofessional.

Everyone that I spoke with was very friendly and professional. The interview process was fairly quick, and I liked that they presented a real picture of the job responsibilities, and potential growth.