Before applying for the current position, I was a CSR. My resume had to align to very strict template standards and was first given approval by HR (outside of the department). The QA lead had no part in selecting the viable candidates. I was interviewed by the lead first, one-on-one, and given a panel interview from the entire team. It is worth noting: there were no resources available (outside of asking a current QA) which described the role and/or daily duties of a QA. Subsequently, the panel interview was extremly stressful. Each of the 11 current team members, and the lead asked multi-part questions. This process has been done away with, new applicants are not subject to the panel interview. The following (third) interview was conducted with the lead, and a member of human resources that was not based in our site (also very concerning).