When you are taking the online personality quiz, remember your answers! The phone interviewer will ask you these questions again, but this time he will ask you why, how, what do you mean? You will also be asked to rate yourself on a scale of 1-5. If you do well on the phone interview you will be invited to the group interview.
As other reviewers have stated, this feels more like an orientation. They give you a folder with information about Gallup, the position, working hours, benefits, etc. During the group interview, they asked two questions and went around the room giving everyone an opportunity to answer. There was a PowerPoint presentation with sample polling questions you may ask customers when making outbound calls. Everyone is required to read a paragraph or so to demonstrate their phone voice.
Important takeaways: Gallup is not looking for career professionals for this position. They specifically stated "this is not a foot in the door position." Translation: This is a dead end job, so you better be ok with that. They also stated, "if there is another position within Gallup you want then you should rescind your application for this position." Further, they explain that after your first 4 months, you are free to apply for another position, but your application will be thrown in with all other external applicants. They do not hire from within. Moreover, the interviewees are mostly 16 and 17 year olds.
The $11/hour is smoke and mirrors. It is only promised for your first 8 weeks. After that, you are working on a per interview completed commission. You will never make less than minimum wage/hour but you are never guaranteed to make more than that.
Finally, this group interview may feel like an orientation but you are still not guaranteed the job. You will receive an email a couple of hours later either with an invitation to complete a background check or a canned email which states: "the position for which you applied is not one that would take full advantage of your strengths."
Good luck!