1. Application 2. Resume review If you’re unsuccessful at this stage, we’ll let you know by email, but we won’t be able to give you detailed feedback at this stage. 3. Online assessment If you’ve applied for a role with our contact centre, you’ll need to complete an online assessment to help see whether this is the right role for you. 4. Phone interview If you look like a good fit, we can find out a bit more about each other in a phone interview. We’ll ask about your experience, qualifications and salary expectations. 5. Personal interview . You’ll meet your potential new manager and find out more about the role and working with us. Remember to prepare questions about what you want to know. This is your chance to check if we’re the right fit for you too. 6. Background checks Should you progress to the next stage, we’ll ask for referees and do some background checking. If possible, referees should be people who you reported directly to in recent roles. 7. The offer Once the checks are complete we’ll call you and let you know the outcome. If you’re successful (Yay!) you’ll be able to accept your offer online. We’ll keep you in the loop so you have everything you need by the day you start