I applied online for the Management Development Program. I was informed that I did not meet the requirements (GPA, specifically) for that position, but I should however, apply for the Liability Claims Rep position. 40 minutes after I submitted my application for the LCP I received an email to schedule a phone interview. That was on Sunday. On Monday I had my phone interview and it was fantastic. They basically want you to be able to account for the past 5 years of job history and be honest with why you resigned/fired from any of your jobs and tell them about any employment gaps. The interviewer told me job specifics- hours, salary, and start date. I passed the phone interview and was invited to come in Thursday morning for computer testing and more possible interviews if I made it to the next round.
There were 6 people (including myself) who showed up 7am on Thursday morning. We completed a computer assessment and typing test within an hour span. The computer test is basic, make sure you read the instructions and get familiar with the layout before the actual simulation starts ( don't worry you'll be given plenty of time to read the instructions). One man, older, walked up and left halfway through the computer assessment- I think it was too much for him to take in. One candidate failed the typing assessment because he completed that portion by typing in all caps. So watch out.
Once you pass the computer tests, you'll be called be for a Face-to-Face interview with someone from HR. They are very nice. I felt like I was having a conversation rather than being interviewed. They'll ask about duties at previous jobs. Tons of behavioral/situational questions "tell me about a time you had to deal with a difficult customer", "tell me about a time you had to influence a group of people". For me, that lasted about 35 minutes. Also, my interviewer was wearing those slippers from Target with the pom-poms on the sides...Not very professional at all.
I was informed I would be moving on to the next step which was the role play. I waited 1 hour & 45 minutes to be called back to the room to get this started. The interviewer explained I had 25 minutes to read over the information and once he came back in the room there would be a 30 minute simulation period where I would be answering calls, documenting information, and keeping up with the paperwork. MAKE SURE YOU STUDY THE INFO PACKET! I read that thing three times through and I was totally ready for the simulation. Once the simulation starts you get two memo notes and are expected to fill out claims logs, then you get a phone call, and need to help that customer. Honestly it went by pretty fast and they don't give you more than you can handle. Be polite, take your time to look for the answer, and help the customer as much as you can. Once the simulation is over, the interviewer grades your notes right then and there, and asks you a couple of questions regarding what just happened- "would you be comfortable doing this kind of work?" "is this something you see yourself doing?". My interviewer told me I did an exceptional job and he was thoroughly impressed with my performance.
I came back Friday morning and waited less than 5 minutes to be called back to do a side-by-side. I sat next to a wonderful lady who was telling me so much about the job and I was very interested and it helped keep my excitement going. The supervisor who walked me to my side-by-side came to grab me for my HM interview. I was only at my SBS for like 25 minutes. I wanted to sit with her longer I was, having a wonderful time.
The Hiring Manager interview was awesome in my book. She asked me about my experience in the side-by -side. We talked about the training progress, she asked me how I would deal with negative experience and if I had any experiences with achieving goals in prior employment. This lasted about 20 minutes and then they sat me back in the call center. Next thing I know, the supervisor was walking me back to the lobby and didn't mention anything about whether or not I got the job or what the next steps were. I was completely clueless, he told me to wait in the lobby and placed my paperwork on the receptionist desk. 1 HOUR AND 50 MINUTES went by and nothing. I thought, 'OK maybe they're getting my hiring paperwork completed, and it's taking a really long time'. It got to the point that I needed to leave soon, and so I went up to the receptionist and told her I needed to leave soon and was wondering when they would be coming back to get me. She starts looking for my paperwork, and low and behold it's in the filing cabinet. She looks at me and says "Oh they are going to review your paperwork and give you a decision at a later time." I wish Geico had the decency to let people know in person they wouldn't be getting hired just as they have the decency to hire people on the spot.
Monday morning at 8:00am I got the emailing saying I was not offered the job.