Me postulé en línea. Acudí a una entrevista en GEICO (Newark, NJ)
Entrevista
Long process. Applied a year and a half ago, got to point of role play but had to drop out before the interview for personal reasons. That was 2 months. Reapplied last month and was able to skip the computer test part but still did phone interview and one on one interview. All basic standard interview process. Then I had the role play today. Wow.
If you don't pass this, you really shouldn't get the job. It was hard. You are basically given a pretend job with a half hour of directions and an hour and s half Tom"work". You deal with "customers" on the phone and in person, you fill out paperwork, and you organize your day based on appointments and a map. Organizational skills are mandatory and you need to be able to remember A LOT of information. They collect all your notes and forms at the end then grade them somehow. If you pass, I think you'll get the job. I worked really hard, I sweated a lot, smiled and did the customer service thing, and think I did ok- I truly dont know though whether I will I get an offer. I'll update as I find out
Preguntas de entrevista [1]
Pregunta 1
Name a time when you had to deal with an angry customer
Interview was Virtual. The Usual STAR Questions. Interviews were back to back days, seemed they wanted to move quick in the hiring process. It felt like they wanted more customer centric answers
Zoom interview. 30 minutes and straightforward. Background info and a couple questions about past experiences and how they relate to the job. Also went over the job specifics and desired salary and commute time.
Preguntas de entrevista [1]
Pregunta 1
Describe a time you dealt with a difficult customer
Me postulé en línea. El proceso tomó 3 semanas. Acudí a una entrevista en GEICO en may 2024
Entrevista
I applied online and received invite for screener call with a recruiter. Next step was an online interview with the manager. Then came a long, three week wait with no communication, updates, or even responses to any of my follow up emails to the recruiter. I received no information, feedback and didn't learn I wasn't selected until I logged into the Geico workday job site which then triggered a rejection email to be sent.
Preguntas de entrevista [1]
Pregunta 1
Many scenario type questions on how you would handle different situations. A customer is a no-show for your meeting, after waiting you leave to your next appointment as you have a full day. The customer calls an hour later asking you to return and saying that is the only day they can meet you. How do you handle the situation?