2 phone interviews were standard and easy. They want to verify you can communicate well and are looking into this for the right reasons. You are required to take a Caliper personality assessment. Easy, just make sure your answers are consistent - they'll recommend a position that best fits your personality e.i. sales, customer service, claims. Called in for a skill set assessment test - typing and multi-tasking test. MAKE SURE CAPS LOCK IS OFF prior to the typing test. The multi-tasking test requires you to simply organize incoming calls and/or emails into three different categories in a fake medical software program. Be patient and calm with it. Just remember ALWAYS submit the phonecall/email into the system, even if its not %100 completed prior to time running out. Was told that I passed. Scheduled me for an interview for two weeks down the line. Granted the hiring date wasn't for another month at that point in time. Waiting for the interview day.

Fairly Easy, they will ask you situational questions that describe your judgement and will allow, them to understand your rationale in very difficult situations. They describe the role of the position and how you will deal with customers on a daily