Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en GEICO (Indianapolis, IN) en ene 2018
Entrevista
Took test that consist of 2 parts the first part was entering information from a simulation call that was a phone call or email that you take the information such as callers name, address, payment method, ect and enter it in , which you have 60 seconds to enter the information, dont panic just get as much infomation in and make sure its accurate, the 2nd part was a typing test which you just need 25 wpm on it just type correctly you can backspace and correct you errors so not bad at all. If you pass the test you move on to the next step in the hiring proces which you will take a live call from the hiring manager , Its easy they give you about 20 min to read . all you do is look at each customer account and they will call you pretending to be one of the customers on the list and all you do is answer the customers question. If you past that you go see a manager and she says yes its a Go. Good Luck remain calm on the first test, dont give up just keep entering the infomation
Preguntas de entrevista [1]
Pregunta 1
Give me a situation where you went above and beyond to help the customer?
Acudí a una entrevista en GEICO (Virginia Beach, VA)
Entrevista
There are two rounds. The first round is virtual and they ask about your background and if you can handle the process. For the second-round, You will shadow someone for 20 minutes then proceed for a 40 minute interview. There are a lot of situational questions.
Me postulé a través de otra fuente. El proceso tomó 2 semanas. Acudí a una entrevista en GEICO
Entrevista
Straight forward. There are 2 interviews, must pass 1st to get 2nd. 2nd interview is more detailed and is on site. 1st interview is via zoom. 2nd interview about 45 minutes to an hour
Me postulé en línea. Acudí a una entrevista en GEICO (Tampa, FL)
Entrevista
It was a weird process, first it was on zoom and my interviewer told me to turn off my camera because of the bandwidth issues. Then she asked three questions and provided me the job description and the hours. She then asked me if I was looking for other work and If I was currently working. I did tell her that I am currently working and she told me that I have enough time to provide my current job a two weeks notice. After the interview she told me that she was going to endorse my application for review. Then she sent me another email saying that “Your recruiter will be in touch with you for next steps”. Then in the middle of night not even 24 hrs, I get a generic email saying that I was passed on. I wanted to find out why did I get an email saying that a recruiter was going to contact me, then I passed on from someone else. This was a customer service position and during the interview she told me that I have a lot of experience. I just didn’t like during that interview I was given false hope. I would not recommend applying to this company.
Preguntas de entrevista [1]
Pregunta 1
1. Tell me a time when you had to deal with a customer and provided empathy?