Applied online directly through the Geico website. 2 days later I received an email from a recruiter about scheduling a phone interview. Because I had done the assessment before for another position within the last year before, I wasn’t asked to do another one this time.
I scheduled the phone interview a week later and had a talk with a recruiter about some of the courses I took in school, the program itself, and some basic questions about my previous job so keep a copy of your resume handy and study some of the questions on here. There weren’t any STAR related questions at this point.
The following day I received another email to schedule a testing/interview at the office. I did that about a week later.
I showed up at about 8am and the first thing I did was a computer test. Pretty simple it just involved a lot of listening and navigating a computer system to test your multitasking/computer skills and it was then followed by a typing test. IMO that portion was very simple.
About 5-10 minutes after I was informed that I passed that portion and I then went through the role play. There is honestly nothing you can study or look at to prepare for the role play, so my best advice is to pay close attention to the instructions and try to do the best you can as quickly and as accurately as possible. You will have a random scenario thrown at you where you have to do your best to work with upset “customers” or other employees and fill out some paperwork that may get randomly thrown at you as well. Try to prioritize because you may not need all the materials given so use your best judgement. It is very nerve-racking, so try to stay calm as well. It is very likely that you will make a mistake, but do not dwell on it and try to stay confident. That portion took maybe a full 45 minutes to an hour when you factor in the allotted time to read the instructions as well as the actual role playing.
About 10-15 minutes after I was informed that I passed that portion and it was then time to shadow an agent and a supervisor. That was very relaxed and informative as I got to listen to 2 different live calls by the first agent who was very nice and informative. This gave me a pretty good idea of the systems used during calls and the types of things they do.
I then got to shadow a supervisor who was already about 2 years into the program. I got to learn more about the responsibilities of a supervisor and to chat with him about the job and other things. Shadowing these 2 people took about an hour, so the very last thing I did was an interview with the hiring manager.
At this point, there were actually 2 people interviewing me, the main hiring manager and another recruiter. They started off with a brief description of the position itself and how they got to the positions they’re in and a few things about themselves. It felt very relaxed. It was followed by more intense, thorough interview, which included a lot of STAR and situational/WWYD-type questions.
Because it was a couple of months ago, I can’t remember any specific questions off the top of my head, but my best advice is to study just about all of the questions on here and to be prepared for any “normal” interview questions as well. When studying for the interview I went back about 15 pages on here and prepared answers for nearly everything. The questions you’ll find on here are pretty spot on. After that I was able to ask a few questions I had and we got a little more personal, just chatting about the possibilities of advancement, my background, and the possibilities of transferring, raises, etc. I then was walked back to the area I first took my computer test while the 2 men I just interviewed with went into the HR room. After maybe 10-15 minutes of sitting in the waiting room, he walked back out and offered me a job on the spot, which I accepted. This whole process took exactly 18 days from applying to getting the offer.