Phone interview. Go in for real interview. Typing test first. Real interview. Role play. Interview with a manager or supervisor in my case. Get the job. Training is intense. If you don't already have your P&C license, they'll pay for you to get it. Takes about a week. Make sure you study and pay attention closely. Once that's passed, you got in for GEICO training. Takes about 3 months. Just pay attention and do your best. Do not be afraid to ask questions. Training is the time to mess up. Once that's done, you'll go out to transition before the floor. Basically the floor but with support to help with questions you might have and coaches to help you perform better. Everything is number based and calls into a category. Calls per day, quality, surveys, and referrals. This changes sometimes so it may not be the same anymore by the time you get there. If you have great numbers, you'll get a promotion by the end of transition. Then you go to the floor.