I applied online, then an interview by phone (nothing interesting, just usual questions - tell about yourself, experience, why would like to work with Sites etc.) and an invitation to the assessment. About 10 people. Several tasks: 1. Everyone introduced himself and briefly told about experience, why he wants to work in Sitel. 2. Work in a team. We were divided into 2 groups and each group had to discuss the 3 most important principles of customer service. 3. Face to face interview with supervisor/assistant manager/team leader... 4. Write a customer complaint response letter. 5. Role-playing game. A call from a dissatisfied customer. You need to find a solution, end the conversation and write data to the computer. Easy, if you will prepare.