It was a standard Behavior Based Interview. The first interview was with a recruiter. She gave me an email saying what the salary range was for the position,(45k-55k). She asked me what I wanted and I said 55k. Once she was satisfied, I got a face-to-face interview with the office manager and two supervisors. The interview was an hour and forty five minutes. I was an agent previously, so once they were done grilling me with situational based questions, they wanted me to be sure that I was never going to be rich and it was going to be very difficult to get a promotion. This was the part of the interview that they wanted to clear up their concerns about me. I also asked then pointed questions about the position. I could tell if it was a good question because their faces would light up. Questions such as: Do we still give estimates to people when we deny their claim? They loved that one. They also straight up asked me how much money I was expecting, and I mentioned that I had been told the range and felt that with my eduction and experience that I wanted 55k. She rebutted with 50k which I said was fine. They I was then invited for another interview with the office manager and the other two supervisors. That interview was thirty minutes long. Even though at al stages I pushed for a decision from them on whether I got the job, it wasn't until after the final interview did I get an email with a job offer.

Initial phone screen then a virtual interview with a manager and hiring coordinator. Very welcoming and easy to talk to. Be prepared to answer some questions using STAR method focusing on customer service and approaching multiple tasks.