Me postulé en línea. El proceso tomó 5 días. Acudí a una entrevista en FEMA (Denton, TX) en oct 2017
Entrevista
Submitted application, got a phone call to setup a phone interview a few days later. Phone call was about 15 minutes and asked basic questions. Didn't feel like I did the best, but they had me come in and fill in some paperwork and was offered the position.
Preguntas de entrevista [1]
Pregunta 1
How would you handle a caller who was angry or upset?
Me postulé en línea. El proceso tomó 2 meses. Acudí a una entrevista en FEMA (Hyattsville, MD) en nov 2024
Entrevista
The process was oddly smooth. The questions were straight forward. They thoroughly described the role and requirements. It was 4 interviewers so at first it seemed like it was going to be aggressive but they gave me a format and took turns asking questions in order.
Very easy and quick. Concerned with how you would handle an upset customer and how you handle pressure. Can you remain calm under pressure. Must be flexible and available for long shifts during disasters.
The interview was maybe 10-15 minutes long. Very simple and straight to the point. Basic customer service interview questions are asked. Interview was remote. Over the phone not video. You find out the next step at the end of the phone call.