Two days after applying, I was asked to do an online assessment. It covered logical math, resourcefulness, and written communication skills. The next day I was sent an email that said they "like my style" and was asked to pick a time for a phone interview. The phone interview began with a few basic questions, tell me about yourself, what is a time you gave/got good customer service, why do you want to work at Eventbrite, etc. Then we began the mock customer service call portion. I had to walk her thru some basic questions an event organizer would have when setting up their event on the website. My best advice would be to set up an account and go thru the process of setting up an event before your interview (just don't publish it.) Really look around the dashboard, and make sure you set up your event as paid tickets and not free. This and looking around some of the FAQ's in the help center will prepare you to do well. I did not get a full time position, but am still going to interview for a part-time position.