Me postulé a través de una recomendación de un empleado. Acudí a una entrevista en Ergeon (Palo Alto, CA) en feb 2021
Entrevista
There were 3 different interviews via Google Meet and the whole process was very clear and pleasant. It was a great oportunity to share my skills and know a bit more about the company and also the people working there.
Preguntas de entrevista [1]
Pregunta 1
Do you have any previous experience as a CSR?
Can you tell me a little bit about yourself?
How important do you think empathy is when assisting customers?
What is the last skill you learned from your previous experience as a CSR?
They made me buy a laptop for almost $1000 and two days later they sent me an email saying that the recruitment process has been canceled after they told me that I got the job.
Preguntas de entrevista [1]
Pregunta 1
How would you handle a customer who doesn't want to make the purchase right away?
Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Ergeon en jun 2025
Entrevista
It was thorough at first, but then when the final interview came, the interviewer Lhacya didn’t seem too interested at the very start. Even though I answered all the questions at best, I was still declined. Her camera was also off the entire time, so interviewing with her was not a good experience and it was uncomfortable, as there were long pauses from her throughout.
It was slightly stressful but doable, just come prepared. You need to be kind and show you want to grow within the company. Study on training to ace your interview,
Preguntas de entrevista [1]
Pregunta 1
They asked how you would handle an escalated customer.
