The phone interview was about 10 minutes in length and asked some simple qualifying questions. It was conducted by the recruiter. He was very nice and personable. The interview was actually not intimidating at all. I was invited to my 1:1 interview from there and was asked to dress business professional and bring a resume. The 1:1 interview was much like the phone interview but longer. It was conversational and non-threatening. I was excited and had read up on the company. I had questions prepared for interviewer (which was the recruiter). I was friendly as was he. I was asked then to come to my Group/Panel Interview. The Group/Panel Interview consisted of a observation of daily proceedings and an interview with the branch and area managers. The branch manager went over the checklist they send you to bring with and we went through each section as much as possible. She was nice and easy to talk to. My interest in the job itself was something she liked. The observation was more like a training session for me because I stepped behind the counter and took control of things, in the process helping the branch manager with her workload. I met interns and new recruits, and everyone was really fun to work with. I met the resident car-keeper and the resident driver. I met several different types of people which I think was a good experience. The branch was so busy that the branch manager had to stay out and work the floor so I only got a chance to speak with the area manager once interview time came up which was around an hour and a half after the observation began. The interview was more difficult than the first two but I still had done my research and all that and had questions ready for the interviewer. It lasted an hour and half itself because I had many questions to ask. I was called that afternoon by the recruiter to announce the interview had gone well and the final portion was to take place. He requested my background check which is submitted online. The check was complete within two days and the Skills/Personality Test portion began and that really involves a third interview with the regional VP. This interview was a long interview (more than an hour) and it was semi-difficult though the intensity was greater and it was not clear how my results had come to be in the interview itself but I was warned of this somewhat by the recruiter. I had many questions for him and that extended the interview. At the end I was told that the VP had to speak with the area manager and recruiter to see how my other interviews went and that would determine the process and next step. Two days later I was offered the position.