The interview process is pretty typical for a sales/customer service type position. If you don't have sales and customer service experience it is going to be really tough. They are going to be asking you very typical sales and customer service type questions. Best chance is to come across as very confident that you can and will sell anything to anyone. Make sure they are aware you have no problems with the 50 hour work week. Don’t even flinch, or you better start looking elsewhere. It is better to focus on the fact you are going to do the work required. They also like team oriented people. They definitely prefer younger people. They definitely prefer outgoing strong sales oriented people. They have a strong sales culture. This is not a job where you show up and punch the clock. You need to be or appear to be a serious go getter. You clock in at 730, but a 715 arrival is probably considered late. And you leave when the work is done. Probably donating some time to stay under 50 hrs per week. The good, they seem to promote on Performance. The people that stay there seem to really like the company. However, you won’t find anybody that has been there long that is not sipping the company kool aid. And I don’t completely mean to paint that as a bad thing. The pay gets better fast. The bad is you need to sell everything every time to be in the top. When you close a ticket the question isn’t going to be whether they needed damage waiver, prepaid gas, road side assistance, etc, but did you sell it. You will see on your observation the aggressive people are the ones that move on. This is a weed out position. Most of the training is on the job under fire. You will be washing cars in a Tie more than a few times per day. But, working hard isn’t a bad thing and it can be a good experience. You will typically do an Airport rotation which has funky hours for 3 months within the first 9 months of employment. You have 15 months to reach their sales goals 6 times to become a MA. That simply means you are eligible to apply for Assistant Manager Positions. I have heard you will know after 12 months whether you are there to stay or need to move on. The culture is a pretty much survival of the fittest. If you are not in to that, you may want to reconsider. The performance ratings are very well known and covered regularly. I witnessed some ridicule of underperforming people as a way to motivate them to do better. But don’t think this only happens here. I have seen that in many places that emphasize sales. This can be a good job for the right person. Being good at sales will certainly help. This job is not for everyone. They typically try and point it out in the interview process, but most people are too eager to get the job to give it a proper thought. Interview process There are 3 interviews. The first is with HR. It is pretty basic and broad, almost more informational, and to weed out the obviously not qualified. The 2nd is with a manager (either a Branch Manager or sometimes an area manager). This one is more specific and more specifically interested in sales/customer service abilities. Then either before or after you observe the branch. The branches are clearly used to having these observations and they all seemed more than willing to answer questions and have you observe. The 3rd interview is with Area manager or City manager depending on the market. I had a longer interview. Someone else before me had a really brief one and I don’t think it went well. That person didn’t seem happy when they left. This one is either a cake walk because you have the job already or they really grill you. I know people that still got the job after the last interview grilling. Although most of the people I talked to who worked there said the 3 one was really simple. So that tell me a grilling in the 3rd interview is not a great sign. It more likely means you need to sell your butt off that you are the best person for the job.