Very thorough and in depth. They really take the time to get to know you and challenge you with the technical side as well. By the time I was done I really felt satisfied that I understood the role and that they knew my strengths

The interview process is very simple and different than usual. I had applied for help desk engineer position in May 2017. I got an interview call shorting after that. The interview process contains 3 rounds. The first round was a one-way interview process. It contained 9 questions, a mix of both technical and behavioral. You get unlimited think time to form an answer and then you get 3 min per answer to record it and submit. The questions test your basic knowledge of networks and are not difficult at all. The second round is a two way video interview with Response Center managers, John and Adam. Its approx 1.5 to 2 hours. They try to gauge if you are a cultural fit for the company and ask you very basic technical questions and more about your projects and personality. Its a good chance to build a great rapport with the company. The third round is an on-site round. You are called into the company and it consists of 3 parts: First you give a 35-40 min presentation on a topic they ask you to prepare for. Second, they ask you about troubleshooting methodology, basics of troubleshooting; nothing out of the box. Third they take you out for lunch, where they don't ask you anything technical and just talk in general. In the end, you're given a company tour and explained the work you'll be doing. If you clear all these round, you'll get an offer.