Hi, My name is Mohand, your call was with me. Thank you for sharing your experience with me, and for being candid with your feedback. This feedback will help us as a team and a business. I understand that I came across the wrong way of several points, and I apologise for my lack of communication, it wasn't my intention to leave you without a response. I can imagine it must have been upsetting/annoying to not hear back from us. I am sorry. I'd very much like to have a follow up discussion if you wish to have another conversation, please contact me directly at mohandb@element.io