1. What experience do you have with troubleshooting software and hardware issues?
2. What steps do you take to understand and solve technical issues while communicating with non-technical customers?
3. How do you prioritize and manage your workload when you have multiple open tickets?
4. What do you think are the most common technical issues customers experience and how do you resolve them?
Preguntas de entrevista [1]
Pregunta 1
What do you think are the important traits of a successful technical support agent?
