Acudí a una entrevista en Duo Security (San Francisco, CA)
Entrevista
I made it till the final round of interview which consisted of 7 round for 45 mins to an hour each. Interviewers and the process was pretty good. Only thing was I never got a feedback even after investing almost 7 hours + time in previous round. I understand if they get more better candidate than me but please at least have the courtesy to inform the candidates who were not selected. I even followed up with the recruiter and still no response. Too bad !!
Preguntas de entrevista [1]
Pregunta 1
1.Talk a time you solved a challenging problem
2. Talk about encryption
3. Why do you want to work for DUO
Thank you for sharing your feedback! We're sorry to hear about your follow up process. We expect communication to be clear with all candidates in the interview stage. Thank you again for the feedback, it helps us make Duo a better place. Best of luck in your search!
Otras evaluaciones sobre las entrevistas para el cargo de Technical Support Engineer en Duo Security
Me postulé en línea. Acudí a una entrevista en Duo Security (Sídney) en jun 2023
Entrevista
Interview process was okay. However, the initial response time after application was long. I had forgotten applied to this role. The process was systematic as it is managed through Cisco recruiting.
Preguntas de entrevista [1]
Pregunta 1
Simple questions regarding TCP and general behavioral questions.
Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Duo Security (San Francisco, CA) en oct 2022
Entrevista
Was given a brief call and answered some basic CS questions. Was told I was a excellent candidate and given a take home assignment similar to ones others have described. Was ghosted and after contacting the recruited past when I was told I would be followed up with got a haphazardly constructed sentence that I had to read three times to figure out that they were telling me they pursued other "leads" (was clearly an afterthought). An excellent interview and horrible follow through. Went in feeling amazing and left feeling very disrespected.
Thank you very much for sharing your interview experience. We are sorry that you were disappointed by the follow through. Your candid feedback helps us improve and we appreciate you taking the time to offer it.
Me postulé a través de una recomendación de un empleado. El proceso tomó 2 semanas. Acudí a una entrevista en Duo Security (Ann Arbor, MI) en ene 2022
Entrevista
I interviewed with DUO in January of 2022. I had an initial phone interview with the recruiter which I thought went well then they proceeded to have me answer several written technical writing questions. Answered them professionally and to the best of my ability, submitted them, and then I got an email response telling me DUO has decided to pursue other candidates.
Preguntas de entrevista [4]
Pregunta 1
A potential customer is running a free 30-day trial for Duo Beyond. During this important trial
phase, our support team works hard to address any questions we can help answer to ensure an
amazing customer experience. Our skilled support team sets us apart from many of our
competitors. The customer wants to understand the differences in our pricing models.
Specifically, they have indicated an interest in the Trusted Endpoints functionality.
Please draft an email response to the trial customer question helping them understand the
different Duo editions and outlining the benefits of Duo Beyond’s Trusted Endpoints feature set.
2. Customer Response 2
A new Duo customer has indicated that they are concerned about user duplication within Duo's
user records. The customer's users log in to one application using the format
"johnsmith@domain.com" and another application using the format "johnsmith". These two
usernames represent the same user. The customer is concerned that they're going to have to
pay for twice as many licenses to accommodate these "duplicate" users in Duo.
Please draft an email response to the customer outlining how our Username Normalization
feature can solve this issue and when and how to enable it for applications.
3. Internal Update
There are three weeks remaining in the quarter and your department’s vice president has
requested an update on an important project you are managing. Your goal for the quarter was to
help develop and implement a system to track the total number of support hours and cost
required for each customer, and display this information in an easily referenced dashboard.
You are working with three other departments on this project, and a great deal of planning and
engineering has been required, with many technical hurdles successfully navigated. The
backend of the tracking system has been developed, but there are some concerns that the tool
might not be fully implemented for easy viewing by the end of the quarter. You have not begun
developing training or reference materials for the new tool.
Draft a project update email to the VP
4. Knowledge Base Article Exercise
You have been asked to review the following article about Duo’s Device Health Application
before it can be published for public access. Feel free to mark up, leave comments, and/or
rewrite the content to create a version you think would be appropriate for publishing on our
external Knowledge Base.
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What are the policy options for Duo’s Device Health Application?
There are three options for policys in the Device Health app: “Don’t Requrie users to have the
app”, ‘Require user to have the app only’, “Require users to have the app and any blocking
options”
The first one is that the policy is not in effect and has no impact on end user access. When
“Require user to have the app only” option is selected, but none of the Block Access options are
selected, having the Device Health application installed and reporting information to Duo is
required for access. The last one means that the Device Status application must be installed
and reporting information to Duo and the device must satisfy the specified health requirements
for access.
