Applied online, was contacted for phone interview about 10 days later, then contacted for onsite interview a two weeks later, then offered the job. The phone interview took 30 minutes and it was with an HR member. The onsite interview took nearly three hours. It was a series of 3, 30 minute interviews. The first interview was with an HR member, and the second two were with two Team Leaders in the Customer Service department. Then I took a timed typing test, which took about five minutes, and then a 20 minute skills assessment. Then I sat in with a current employee while she took phone calls, that took about 30 minutes. I was offered the job the same day as the onsite interview.