Online application process, which takes you through various online stages, interviews and assessments. If successful in each, an invitation to an Assessment Centre date is sent out, for you to attend, at one of the Direct Line sites. The assessment centre further consists of various stages and assessments, which then leads to a job offer if successful. Although challenging in parts, the process was extremely simple to follow and overall an extremely positive experience.

After passing the application, psychometric testing and telephone interview stages candidates were invited to an assessment centre. At the assessment centre candidates were asked to complete a case study exercise, group exercise and an interview with two employees from Direct Line Group. The case study exercise was particularly challenging, especially if you didn't have a background in insurance or maths. The group activity and the interview were more straightforward. All members of staff were very welcoming and friendly. The culture at Direct Line Group also appeared very relaxed.