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      Delta Air Lines

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      Búsquedas relacionadas: Evaluaciones de Delta Air Lines | Empleos en Delta Air Lines | Sueldos en Delta Air Lines | Prestaciones en Delta Air Lines
      Entrevistas en Delta Air LinesEntrevistas para el cargo de Customer Service Representative en Delta Air LinesEntrevista en Delta Air Lines


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      Entrevista para Customer Service Representative

      6 sep 2014
      Candidato de entrevista anónimo
      Bloomington, MN
      Sin ofertas
      Experiencia positiva
      Entrevista fácil

      Solicitud

      Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Delta Air Lines (Bloomington, MN) en sep 2014

      Entrevista

      The in-person interview consisted of several presentations by different managers/supervisors, and the interview lasted about three hours. My group of potential employees consisted of five people including myself. At the end of the interview, three people were chosen to stay behind--ostensibly these were the ones offered employment. The three chosen were a twenty-year-old woman who also spoke Vietnamese; a twenty-nine-year-old woman that also spoke Arabic; and an affable, well-spoken Afro-American man who was twenty-years-old. I, myself, and another young man about twenty-five were not chosen to stay behind. At 53, I was probably seen as being too old. Although I didn't get the job it was a positive experience.

      Preguntas de entrevista [1]

      Pregunta 1

      At one point in the interview process, you are asked to answer a mock telephone call. I answered the call with a cheerful "Thank you for calling Delta Airlines, my name is Richard. How may I help you?" Immediately the caller went into a tirade about how, on a recent flight, she had the worst possible service; and that she would never fly Delta again. This caught me off-guard, and I mumbled a response. My advice to anyone would be to have several empathetic statements ready and to apologize profusely for the poor service.
      Responder pregunta
      7

      Otras evaluaciones sobre las entrevistas para el cargo de Customer Service Representative en Delta Air Lines

      Entrevista para Customer Service Representative (CSR)

      9 mar 2026
      Candidato de entrevista anónimo
      Atlanta, GA
      Oferta rechazada
      Experiencia positiva
      Entrevista promedio

      Solicitud

      Acudí a una entrevista en Delta Air Lines (Atlanta, GA)

      Entrevista

      It was rather basic but they are not concerned with customers and how you interact with them. Could be better but I don’t know I upper management has those concerns in mind

      Preguntas de entrevista [1]

      Pregunta 1

      How would you describe yourself
      Responder pregunta

      Entrevista para Customer Service Representative

      2 ene 2026
      Candidato de entrevista anónimo
      Singapur
      Sin ofertas
      Experiencia positiva
      Entrevista promedio

      Solicitud

      Acudí a una entrevista en Delta Air Lines (Singapur)

      Entrevista

      Simple and easy. Organised no confusion or time wasters. Got thru quickly. Everyone is really friendly and kind. But understand that the job is really not that easy. For people like me who are used to regular hours and need family time, this is not the best option for me.

      Preguntas de entrevista [1]

      Pregunta 1

      Give examples of times you have tackled difficult customers.
      Responder pregunta

      Entrevista para Customer Service Representative

      27 nov 2025
      Candidato de entrevista anónimo
      Oferta rechazada
      Experiencia positiva
      Entrevista fácil

      Solicitud

      Acudí a una entrevista en Delta Air Lines

      Entrevista

      Relatively standard for the position. Asked about experience and how I would address certain situations. Average and what you would expect for a standard customer service role. Two total interviews lasting about 30 minutes each.

      Preguntas de entrevista [1]

      Pregunta 1

      How would you handle a customer who's been forced to take a different flight from one they've booked.
      Responder pregunta