Me postulé en línea. El proceso tomó 6 meses. Acudí a una entrevista en Delta Air Lines en mar 2013
Entrevista
Online application in October / November 2012. Phone interview prompted with a late night message from human resources 3/11/13. Phone interview caller id was 00 so answer If you see this. Returned call placed in voice mail and I tried 3 more days until they finally returned the call 3/13/2013. I had a very young women on my call. She didn't seem very eager to listen to my responses and I had a hard time understanding her questions. I answered the customer issues she asked with the suggested system - sympathize, apologize, reason and solution format. She asked if I was able to fly to Atlanta in the middle of the interview but at end said a senior manager would return call. I knew at that time I didn't get to the next round of f2f interviews. This was my second attemp with delta in the last 3 years.
Interview format
The first group of question involves on board issues with a drunk passenger, a women refusing to check extra carryons, and others.
The second group of questions is all about improving safety in the work place and your own personal customer service experiences.
Preguntas de entrevista [1]
Pregunta 1
Tell me about 5 things you learned in the past few years and why you learned them.
Acudí a una entrevista en Delta Air Lines (New York, NY)
Entrevista
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Preguntas de entrevista [1]
Pregunta 1
Name a time you had to deal with an upset customer?
Acudí a una entrevista en Delta Air Lines (Atlanta, GA)
Entrevista
It’s challenging, but rewarding, remember to answer in star format, and just enjoy the process, think about your why and smile! No matter if you have received a TBNT- don’t let that stop you from your dream…Keep climbing!
Preguntas de entrevista [1]
Pregunta 1
Tell me of a time you had to deal with a difficult customer
(Tip -remember your work ethic and history)
and why you want to become a Delta Flight Attendant.
I completed my assessment last week, and within the same day of completion, I received a email for the on demand virtual interview. I have the on remand virtual interview to complete. Any tips? What questions did they ask?