Began with a telephone interview with a recruiter and she scheduled a face to face interview a few days later. I was not given a name of who I would be interviewing with, rather told that whomever helped me would be able to find the interviewer. Phone Interview: Basic questions about previous work, my thought on customer service, etc. Face to Face Interview: Began with a skills test. Basic math without a calculator, reading instructions and filling out a worksheet accordingly, create a design on a t-shirt at the company's website based on an e-mail from a "customer" and then saving the design and responding to the "customer's" email. Then, a panel interview with the Dept Manager and a Team Manager, I was told to choose a chair that was in a semi-circle (basic personality test) before they came in. The panel interview started off with the managers asking if I had any questions, I came prepared with 5 questions and asked 4 of them. After asking me basic customer service questions and personal questions, we talked salary and compensation. I was given 2 handouts with all of the benefits and the pricing and once again asked if I had any questions. I asked my last question. After the panel interview, I was taken to shadow a current employee and watch them interact with the customer. After about 10 minutes, the team manager came and walked me out, he told me that they would be making a decision by the end of the day. I didn't hear from them until 3 days later.