-Phone screening via HR -Secondary interview with HR -Online assessment (2). One is a personality assessment with brain teasers and the other is a call center simulation -Final interview with a panel of supervisors. There is a walk through your resume, followed by each supervisor taking turns asking you situational questions (which require the STAR response method), and finalized with a role-play that simulates a probable scenario in this role. As the reviews suggest the supervisors are not very personable. It appears as if they aren't even paying attention to you, no type of interaction. They just read the questions and record your responses.