Apply Receive email for interview Phone call interview, ask questions about previous jobs and how you would handle certain situations. Very nice interviewer 2nd phone call interview with Local Supervisor Decision is made pretty quickly

The initial process is a screening by assessments. I can judge the legitimacy of an employer by their application process. Cox puts you through a legitimate battery questions and tasks. In general if an assessment is too easy, it's a cattle call appealing to the lowest common denominator. If the assessments ask legitimate questions regarding how you would handle a given situation, what is the most appropriate and least appropriate responses, math tests, actual customer service page examples (which Cox does) and vocabulary tests then you know it's a legitimate company looking for qualified people. Cox used an actual account service page for a section of testing. Quite impressive and the only employer who has done so in my application processes. Cox is legit.