Me postulé en línea. Acudí a una entrevista en Concentrix (Belfast, Irlanda del Norte) en sep 2021
Entrevista
First call from Concentrix Recruiter. I wrote an assessment about why I want to work in the company and why I fit for the role. The last , Video call from 2 managers
Preguntas de entrevista [1]
Pregunta 1
Tell about yourself?
How do u deal with upset customer.
Me postulé a través de una agencia de empleos. El proceso tomó 5 días. Acudí a una entrevista en Concentrix (Salford, North West England, England) en jul 2019
Entrevista
I first had a telephone interview, and then was invited to their assessment day followed by the face to face formal interview. The whole process was quick and they were really professional and helpful throughout.
Preguntas de entrevista [1]
Pregunta 1
Their questions were mostly scenario based. For example, a customer calls in to make a £5k transfer to one of their friend’s account. They have correctly answered few of their personal details. However, they have not answered their security questions correctly. The customer now insists they want to still go ahead with the transfer.
Questions related to that scenario would be:
How would you deal with this situation?
What are your thoughts on how customer feels, and what the best way to approach then regarding the matter?
What can you do that will solve their issue, without you having to break company rules and you providing the best service possible?
