Me postulé en línea. El proceso tomó 1 día. Acudí a una entrevista en Con Edison (Long Island City, NY) en jun 2015
Entrevista
It was a group testing date. I applied for this job in February, and hey emailed me 4 days prior to the testing (now in June) and invited me to take part 1 of the Customer Service Representative exam. It was scheduled to begin at 12:15, and they didn't even address us until 1:00. About 50 other people showed up to take the exam. It was mostly math and reading comprehension set into 3 parts. If you fail one part, you fail the entire exam and the computer prompts you to leave.
Preguntas de entrevista [1]
Pregunta 1
If "Sally" has bad credit or has defaulted on a previous bill, do we charge Sally a deposit for a new account?
Me postulé en persona. El proceso tomó 3 semanas. Acudí a una entrevista en Con Edison (New York, NY)
Entrevista
The interview was long and in-depth but covered things that seemed like appropriate gauges for the role's expectations. Be prepared to show your best face and customer friendliness. Make it clear that you can separate business from personal.
Interview Process was pretty easy and straight to the point. Questions asked were pretty much scenario based questions. The interview was with two people each asking you one scenario at a time. Wasn’t difficult. Just think before responding and you shall be good.
Preguntas de entrevista [1]
Pregunta 1
Describe a time you dealt with a difficult customer and what was the outcome?
Me postulé en línea. El proceso tomó 2 meses. Acudí a una entrevista en Con Edison (Brooklyn, NY) en ago 2024
Entrevista
The interview process was pretty lengthy. During the interview, the majority of the questions were scenario related. The other portions were about prior experience with customer service. Certain questions were harder than others, but an overall good experience.
Preguntas de entrevista [1]
Pregunta 1
What would you do if a customer called about their power being turned off, had a high balance for non-payment, but had a baby in the background? Would you turn their power on?