I originally applied for a position in credit and collections but received a call from HR stating that my resume was more suited for a different position they were offering and gave me a link to the test for the appropriate job. I took the test and received a call the next day to set up a phone interview. I scheduled a time for the phone interview. I passed the phone interview after failing the phone interview for other potential company's I researched how to pass them I've woeked at my previous job for 5 years and never did a phone interview prior. My answers were sort of vague on the phone call when in fact you want to go into it as a real interview! I feel like face to face interviews are so much Better. The two supervisors who interviewed me made me feel extremely comfortable! We also did a role play as part of the interview and I dislike role plays so much they are very awkward