Applied in December and was contacted for the role 5 months later. Received a phone call from HR to complete a simple assessment test, once passed I was given a phone interview. After the phone interview was successful I was invited in for another assessment test but this test is timed and a little more difficult but not that hard. Once that assessment test is passed I was given a F2F (face-to-face) interview on the spot with 2 of ComEd's employees (manager's). About a week later I received an email stating I was successful and to complete background check which consisted of credit, employer, high school/college check and drug testing. Once I passed the background check and drug testing I received my CJO.
Preguntas de entrevista [1]
Pregunta 1
What was the most difficult experience you had with a customer and how did you handle it?
Me postulé a través de una recomendación de un empleado. Acudí a una entrevista en ComEd (Oak Brook, IL) en ene 2021
Entrevista
Very long and tedious. Went through an automated interview, phone interview, on-site test, zoom interview, filled out a questionnaire and still wasn’t offered the position. I’m a white female and I think they wanted a more diverse candidate. It is an entry level position.
Me postulé en línea. El proceso tomó 2 meses. Acudí a una entrevista en ComEd (Oak Brook, IL) en abr 2015
Entrevista
I applied in jan/feb for a temporary CSR job. It took about 2 months to get an email on a Sunday with about 10 basic screening questions that had to be sent that day. Got a call an hour later to come in on a Tuesday to do a Simulation test. Passed that and then went right to a human interview with 2 HR reps. Answered some behavioral questions. Just making a note the call center is 90% black people and consequently I wasn't chosen.
Preguntas de entrevista [1]
Pregunta 1
What was the most difficult experience you had with a customer and how did you handle it?