Interviews via phone call during covid. Very interested in hearing about prior experiences and gaining insight into your customer service skills. Unsure if interview process is now in person as I interviewed when there were covid restrictions.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time you diffused a situation with a customer
Me postulé en persona. El proceso tomó 3 días. Acudí a una entrevista en Chatime (Markham, ON)
Entrevista
The interview process was straightforward and consisted of one or two rounds. The first round was a basic screening where they asked about availability, work experience, and customer service skills. The second round, if applicable, included a hands-on test where I had to prepare a sample drink and demonstrate knowledge of different tea types. The interviewer also asked situational questions about handling customers and teamwork. The entire process took about a week, and I received a response within a few days.
Preguntas de entrevista [1]
Pregunta 1
How would you handle a difficult customer?
Can you describe a time when you worked in a fast-paced environment?
What is your favorite tea, and why?
How do you ensure consistency in drink preparation?
It has 2 interviews, phone and in person, for a total of approximately 30 minutes, asking basic questions about yourself and some situational questions. It is then followed by a trial shift for opening.
Preguntas de entrevista [1]
Pregunta 1
Tell me about yourself and why do you want to work here