Me postulé a través de una recomendación de un empleado. El proceso tomó 2 semanas. Acudí a una entrevista en Caulipower (Encino, CA) en jun 2024
Entrevista
I met with three people, all very nice, including the person currently in the role, the manager, and another rep. The person leaving the role had been promoted after 5 years, which made me question if the timeline for upward mobility would work for me, especially considering my experience in the CS space. Also, there was only one customer experience rep, and I prefer to work with a team. The same questions were asked in each interview, all fairly typical for a CS role. Ultimately, the compensation did not meet my needs.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a difficult encounter with a customer and how you solved it.
3 interviews with very nice employees, including the girl whose post I would have taken. The same questions were asked in each interview. I was eventually offered a position, but declined. It seemed that customer service for the company was handled by one person.
Preguntas de entrevista [1]
Pregunta 1
Describe an interaction with a difficult customer and how you handled it.