Online interview with camera
Answering questions that are shown on the screen
I think it's actually kind of nervous than talking to real person face to face
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Me postulé a través de una facultad o universidad. Acudí a una entrevista en Cathay Pacific (Hong Kong)
Entrevista
1. How do you define customer service?
2. How do you improve an unsatisfactory customer experience?
3. Describe an instance where you had to collaborate with a colleague to find a solution to a problem.
4. How do you respond to a customer's question for which you don't know the answer?
5. How do you handle a customer who complains about a known issue with a product or service?
6. Describe a mistake that you made handling a customer service issue and how you mitigated it.
Preguntas de entrevista [1]
Pregunta 1
1. How do you define customer service?
2. How do you improve an unsatisfactory customer experience?
3. Describe an instance where you had to collaborate with a colleague to find a solution to a problem.
Me postulé en línea. Acudí a una entrevista en Cathay Pacific (Hong Kong) en ene 2026
Entrevista
The interview process was smooth, firstly submitting required documents in the morning, then group interview conducted. If passed, wait for the panel interview. After finishing the interview, will be arranged for English test in the afternoon if needed.
Preguntas de entrevista [1]
Pregunta 1
Panel Interview:
1. Self-introduction
2. Why want to be a flight attendant
3. Any Customer Service Before
4. Why Cathay
5. Read an English passage