Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en CarMax (Modesto, CA) en jun 2015
Entrevista
Got a call asking if I was available for an interview then received an email shortly after confirming my interview as well as providing a form that had 3 cars listed. You pick one of the cars study it and they used that car to role play at the end of the interview. Interviewed with 2 people. Super generic and very repetitive questions. Be prepared to answer 5 variations of the same question.
Preguntas de entrevista [1]
Pregunta 1
tell us about a time you went above and beyond for a customer, tell us about a time you dealt with an angry customer and how did you overcome it?
About a 15-20 minute phone interview. Basic questions like past job experience, are you comfortable with customer service? If they like you, you move on to an in person interview. A scripted interview with one of the sales managers asking open ended questions on why you would be a good candidate, if you have sales experience, & that you understand it is a 100% commission position. You will then complete a sales exercise on the lot, where you complete a brief walkaround of a vehicle & present some obvious features & benefits of the vehicle. If you get passed that, you meet the General Manager where he/she will be the final decision. He asked repetitive questions the sales managers did & then asked specific questions like "Describe a time you sold a product, what was the determining factor that resulted in the customer buying that product?"
Preguntas de entrevista [1]
Pregunta 1
What means the most to you? Money, opportunity, recognition or integrity?
Easy-going and interviewee friendly. Looks to bring out opportunity for growth for the interviewee. Begins with a screening call by the manager, goes to an in-person interview with the manager where specific sales questions are asked, and then concludes with a final interview with the LGM to assess fit.
Preguntas de entrevista [1]
Pregunta 1
Demonstrate a cohesive sales routine to a potential customer.
3 interviews, situational, role play, final with GM. Basic sales experience and mostly conversational. Fairly easy interview and entry level; they may give you objections but will give you the right answer in the end
Preguntas de entrevista [1]
Pregunta 1
What is the first part of a customer interaction after the introduction?