El proceso tomó 1 semana. Acudí a una entrevista en CarMax (Fresno, CA) en ene 2007
Entrevista
First step is the online assessment which measures both your sales and customer service aptitude. If you pass this you will receive a short phone interview. Next process is done in store, plan for 3 hours. First you must verify your answers from your online application and explain any differences. The next step is an interview regarding your customer service skills, typical questions are "Tell me about a time you went above and beyond for a customer" or "What does excellent customer service mean to you?". The next step is a sales based interview. You will be asked to sell something I was asked to sell the interviewer my pen, be sure to ask probing questions and point out features and their benefits. If you pass these interviews the next step is an interview with the General Manager at which point you have a 99% chance of being job offered. They will explain the pay structure and ask you to take a drug test. Just for reference they have you do it right then and there and UPS it to the testing center. If you pass the drug test and background check welcome to CarMax.
You will generally have a new Manager at every point of the interview process and if any of them don't feel like you'd be a great fit then you are out. Working there for two years I many people that didn't even make it past the first interview. Dress nicer than you think you should and eat your Wheaties because you will need to bring your "A" game. If you don't get an offer the day you interview then you didn't get the job.
About a 15-20 minute phone interview. Basic questions like past job experience, are you comfortable with customer service? If they like you, you move on to an in person interview. A scripted interview with one of the sales managers asking open ended questions on why you would be a good candidate, if you have sales experience, & that you understand it is a 100% commission position. You will then complete a sales exercise on the lot, where you complete a brief walkaround of a vehicle & present some obvious features & benefits of the vehicle. If you get passed that, you meet the General Manager where he/she will be the final decision. He asked repetitive questions the sales managers did & then asked specific questions like "Describe a time you sold a product, what was the determining factor that resulted in the customer buying that product?"
Preguntas de entrevista [1]
Pregunta 1
What means the most to you? Money, opportunity, recognition or integrity?
Easy-going and interviewee friendly. Looks to bring out opportunity for growth for the interviewee. Begins with a screening call by the manager, goes to an in-person interview with the manager where specific sales questions are asked, and then concludes with a final interview with the LGM to assess fit.
Preguntas de entrevista [1]
Pregunta 1
Demonstrate a cohesive sales routine to a potential customer.
3 interviews, situational, role play, final with GM. Basic sales experience and mostly conversational. Fairly easy interview and entry level; they may give you objections but will give you the right answer in the end
Preguntas de entrevista [1]
Pregunta 1
What is the first part of a customer interaction after the introduction?