Me postulé en línea. El proceso tomó más de 1 semana. Acudí a una entrevista en CarMax (Norwood, MA) en may 2016
Entrevista
Phone interview for about 30 minutes with a recruiter, very basic questions. Then had you complete an online security type survey of 150 questions. Then about a week later scheduled an interview with 2 managers at one of their locations. When I walked in for this 8 am interview, I first had to fill out another online informational survey as well as several background check authorizations. One of which included a social security earnings statement, which is a first. Afterwards they said they would have the first interviewer meet with me. I then sat for over a half-hour waiting for this person, who then showed up with a mug coffee in her hand (so she probably decided to take a break and make we wait) and said she would be with me in a moment. This totally turned me off. I later informed the recruiter of this experience, which I know probably turned him off. I still took the high-road and emailed this same company recruiter a thank you letter and he responded with a terse one-line email "I don't know anything yet and will let you know when i do". Real unprofessional response in my book considering this experience. So no surprise that they later turned me down. Company needs to get their act together in attracting and conducting a positive interview experience, they lost a possible future customer. I was totally turned off by this experience and would never recommend them., nor would I consider them when looking for an automobile.
Preguntas de entrevista [1]
Pregunta 1
When was a time you failed to meet a deadline and what did you do?
Me postulé en línea. El proceso tomó 3 días. Acudí a una entrevista en CarMax en abr 2022
Entrevista
Applied online. An automated email arrived, asking me to complete an assessment. The assessment was 50% personality traits and 50% basic math. The HR recruiter reached out and scheduled a phone interview.
CarMax Buyers work a retail schedule that includes weekends and holidays. Buyers are required to work a 'rotating schedule' - some weeks it will be evenings and weekends, some weeks it will be days, or both.
Buyers are expected to available whenever CarMax schedules you with no scheduling predictivity. Therefore, do not plan on any other non-work activities which requires being able to plan a schedule more than a week or so in advance. Your time becomes their time 24/7 during store operating hours.
If your life includes scheduled activities outside of work - say, for instance, coaching your child's sports team after school - understand that you'll need to give that up in order to work here. Don't mention those activities during the interview if you hope to get hired.
One of the CarMax core values is 'Putting People First.' There seems to be a conflict between this stated public value and their scheduling expectations for staff members.
Preguntas de entrevista [1]
Pregunta 1
Questions were asked specific to my background, as well as the usual generic questions asked at interviews. (What was your greatest success.... Can you think of a time?) One might think they could come up with more original questions.
Me postulé en línea. Acudí a una entrevista en CarMax en dic 2021
Entrevista
Phone interview - Approx. 60 minutes asking about background, customer service experiences, and identifying why you would be a good fit. be ready to go into detail on customer service-related questions
Preguntas de entrevista [1]
Pregunta 1
Explain in detail a negative situation with a customer and how you were able to turn it into a positive one.
Me postulé en línea. El proceso tomó 4 semanas. Acudí a una entrevista en CarMax en feb 2020
Entrevista
About 4 weeks total
Simple application with several test and ability checks.
Followed by phone interview, asked "tell me about a time" questions
In person interview with several mangers of all levels all asking similar "tell me about a time you"
Very relaxed interview, almost no standard "tell me about yourself, what are your strengths and weaknesses" questions. Need to have real world "Managerial" experiences.
*Make sure all your application, phone, resume, and in person experience questions all are the same
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time you delt with a difficult client
Tell me about a time you went above and beyond
Tell me about a time you had to settle conflict between coworkers