Initial application is followed by a numeracy and verbal reasoning test online. After passing then a 15-20 minute phone interview. Standard competency questions and why you are choosing Capita. This whole process took about 3 weeks. I was phoned to say i had passed the phone interview, and given two psychometric tests to perform in anticipation of the assessment centre. Assessment centre consisted of a written assessment, 15-20 minute face to face interview and group business simulation in the afternoon.