Advised of the position by a recruiter. Was sent some online aptitude tests, upon passing those, the next step was an assessment centre at a hotel in Leeds, with 4 different tasks in a random order. A mock telephone call to a "customer" that had complained about a PPI policy, then a competency question based interview, following the STAR procedure. The next task was a test, the first part involved spell, fact and grammar checking a mock letter sent out to a customer, the second part was a logic based test, that involved some maths and english questions. The last stage for me was an observed group exercised, that I guess was to see how you worked as part of a team. We had to design a company party that respected the wishes of board members and staff and came under the set budget.

Online test then assessment centre Fir the assessment centre there was a written test then play acting on the phone. Here you are the case handler and you pretend to speak to an unhappy customer..last is a group activity you are given a topic and discuss and rate which is the best idea and why