Me postulé en línea. El proceso tomó 3 días. Acudí a una entrevista en Capita (Bury, North West England, England) en sep 2017
Entrevista
First had a telephone interview which I passed & I then went for an assesment at their office, which I passed too. I was then asked to fill the background check form online, which i did complete but their system kept telling them I have not done so. I was looking forward to working for Capita but it seems the company is not organised.
Preguntas de entrevista [1]
Pregunta 1
Why you want to work for Capita?
Tell us a situation you've worked as a team?
What makes a good customer advisor?
El proceso tomó 1 día. Acudí a una entrevista en Capita (Manchester, Inglaterra)
Entrevista
easy just one simple stage interview nothing difficult just be yourself and answer openly to the questions. Tell me about yourself
how you deal with difficult situation
Can you tell me a time when you were unable to help a customer?
Can you tell me a time when you had to make yourself understood to a customer?
Name an experience where you had to take ownership and how did you handle it?
How would you handle a vulnerable customer?
Preguntas de entrevista [1]
Pregunta 1
Can you tell me a time when you were unable to help a customer?
Can you tell me a time when you had to make yourself understood to a customer?
Name an experience where you had to take ownership and how did you handle it?
How would you handle a vulnerable customer?
Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Capita (Londres, Inglaterra) en ago 2024
Entrevista
It was a waste of time, energy, and effort:
I received an email with a link to update my details, followed by another email to book a time slot for an interview. After selecting the time and interviewer, I received a confirmation email with the interviewer's name and the scheduled time, but no link or Teams invite was provided.When the interviewer didn't show up, I tried calling the number provided in the email, but it was busy. After sending an email, I received a response from the interviewer saying that I had missed the interview. I requested the Teams invite details from HR, and they sent a screenshot showing my email address was missing from the original invite. The name in the invite screenshot was also incorrect, though the date matched.When I asked HR to reschedule the interview, they informed me that my profile had been put on hold. Despite it being someone else's mistake, they decided to keep my application on hold. HR refused to acknowledge that my email address was missing from the original invite, even after I shared the screenshot they had provided.
The interview process at Capita Polska typically consists of several stages, starting with initial screening to assess basic qualifications, followed by technical assessments to evaluate skills, and culminating in interviews with HR and hiring managers to gauge both technical prowess and cultural alignment with the company.