Education This is a senior role that requires experience in customer success. Nevertheless, we ask candidates to give us a sense of their academic credentials and strengths. How did you fare in high school mathematics, physical sciences and computing? Which were your strengths and which most enjoyable? How did you rank, competitively, in these subjects? What sort of high school student were you? Outside of required work, what were your interests and hobbies? What would your high school peers remember you for, if we asked them? In languages and the arts at high school, what were your strongest subjects and how did you rank in those among your school peers? Please outline some high school achievements considered exceptional by peers and staff members. Which degree and university did you choose, and why? Which university courses did you perform best at? How did you rank in your degree? Outside of class, what were your interests and where did you spend your time? What did you achieve at university that you consider exceptional? Customer success experience What interests you in customer success in the technology sector? What's your understanding of industry best practices for SAAS products? What's your understanding of industry best practices for infrastructure products? How do you measure Customer Success results for enterprise products? Which customer would be the highlight of your customer success career and why? What innovations would you like to bring to the art and science of Customer Success? Technology What kinds of technology projects have you worked on before? Which software packages, operating systems, development environments, languages, databases? Would you describe yourself as a strong coder? Why? Describe your personal interest in technology and in the enterprise market What do you think is important to our managed services customers? Outline your thoughts on open source software in the enterprise? Context Outline your thoughts on the mission of Canonical. What is it about the company's purpose and goals which is most appealing to you? What is risky or unappealing? Are there any elements of the company goals that you are unsure about? Who are competitors to Canonical, and what does Canonical need to change to be a more effective competitor? Why do you most want to work for Canonical? Which Canonical products and services would you most like to work on?