The interview process is pretty intense. There is a first "pre-screening" phone call consisting of just a few short questions including "do you have a car", "will you accept $40K a year" etc. The next stage is an interview over Skype, followed by a written evaluation they email you and ask you to fill out within 3 hours. THEN they send you a personality-type quiz that analyzes your style of work. If you pass this stage they schedule an in-person interview with a local manager. The Skype interview was fine but a lot came out that made it clear that there was a lot of misleading information in the job ad. The job is advertised as remote, with the ability to set your own hours, but they don't advertise that actually the job heavily relies on working during evenings and weekends with tons of overtime during busy seasons (up to and including January and September). The real red flag though was the written evaluation. It consisted of two case studies, one involving a host mother frantically calling CHN about her 15 year old student whom she found passed-out drunk, and the second involving a third party agent filing a complaint about the host parent on behalf of a student. It became blatantly clear that while this job is advertised as an admin/customer service role, this is nothing but CASE MANAGEMENT. Would be great for someone with a thick skin with either a Child and Youth worker or Social Worker background willing to work long and odd hours. One other thing that was quite blatantly not mentioned in the job ad was that they expect the Coordinators to also tour homes and interview host families, using their own transportation. This is why the job primarily requires evening and weekend work. They also don't reimburse you for mileage under 30km. Overall, I got the impression that this job requires an incredibly high amount of responsibility and work for incredibly low pay. Sounds like turnover is extremely high at this company.