Me postulé en línea. El proceso tomó 1 semana. Acudí a una entrevista en CIBC en feb 2016
Entrevista
I applied online from an email alert from CIBC website. About 2 hours later, I was emailed to arrange for a phone interview. Once screened, my resume was sent to the local bank branch where a manager contacted me to arrange for an interview. I was interviewed by 2 managers at the branch I was applying to.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Preguntas de entrevista [1]
Pregunta 1
How would you approach on specific customer problem etc